Our aim is to make your shopping experience with us as easy, friendly and fast as possible. However, problems can and sometimes do occur.
Please don’t hesitate to call us or email us via our contact form and we will try and rectify any problem as quickly as we can.
Information that we collect
We collect no private information about you whilst you are browsing our website or adding products to your basket.
When you place an order or register with our site and create an account we collect name and contact details such as address, telephone number, etc.
Your information is held in accordance with the Data Protection Act 1998 which means we have to implement strong security for the storage of your information.
You can contact us at any time and for a small administration fee we will provide you with a copy of the information we hold and, if requested, we can remove the information we hold about you from our systems.
What we use your information for
Your information is primarily used for fulfilling your orders. We may, however, use your information to contact you about special offers and other promotions.
You will be provided with the opportunity to opt out of these communications.
A cookie is a small bit of information (actually a unique number) stored on your computer by our website which helps us make our shopping basket system work.
No personal information is stored in the cookie and it can easily be deleted via your browser options.
You also agree to us using the information as previously outlined.
All material, including the text and images on our website is the property of Kirkhouse or it is licensed or used with approval from our suppliers.
Please do not use any of our material without first asking us for permission.
We provide the Kirkhouse website for you to enjoy and use sensibly. Using it is entirely at your own risk and we cannot accept any responsibility for disruption, damage or loss to your data or computer system that may occur during or because of using this website.